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Full-Time

Consumer Engagement Specialist

Lebanon, NH or Monroe, NH (temporarily remote)

Ideal Team Member

The Consumer Engagement Specialist is responsible for ongoing interactions with consumers across brand channels: phone calls, website content, social media, email, and any other emerging platforms. The specialist ensures the delivery of the best possible brand experience to each individual with whom they interact. They also support the marketing team with additional tasks and responsibilities as necessary.

Job Duties and Responsibilities

  • Monitor and respond to consumer outreach online and on the phone, primarily focusing on social media, blog comments, recipe reviews, mail, calls, and emails, using appropriate brand voice(s).
  • Amplify positive comments, de-escalate tense situations, and identify and carry out opportunities to surprise and delight brand ambassadors and enthusiastic new consumers.
  • Support Associate Digital Communications Manager with execution of digital campaigns; provide feedback to the marketing team and share relevant learnings with the rest of the customer engagement team.
  • Support development of weekly reports to summarize key stats relating to consumer communication efforts.
  • Work with the Associate Digital Communications Manager to understand upcoming and ongoing campaigns.
  • Share knowledge, experience, and enthusiasm for company mission to increase the overall knowledge, understanding, and performance of our brands online.
  • Additional tasks and responsibilities as necessary.

Key Skills and Qualifications

  • Associate degree or equivalent combination of training and experience
  • 2+ years in a customer service position
  • Impeccable grammar and writing.
  • High aptitude for consumer service.
  • Love and understanding of farming and food; ability to answer a wide range of product and detailed farming questions. Interest in learning a lot about a complex industry.
  • Creative problem solver with exceptional oral and written communication skills.
  • Ability to work some night, weekend, and holiday hours.
  • Basic understanding of social media platforms and trends.
  • Tech savvy, comfortable with online platforms and smartphone apps.
  • Ability to give and receive feedback in a positive, constructive manner.
  • Genuine enthusiasm for all things Pete and Gerry’s.

Interested in Joining the Flock?

Fill out the info below and apply.

Personal Information

Are you 18 years or older?


Currently own or care for birds?


Have you ever been convicted of a felony? (Answering yes will not automatically disqualify you from employment)


Are you willing to submit to background screening?


Do you have a resume to upload?

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Education

High School

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College

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Other Training or School

Have you ever applied here before?


Have you worked for Pete and Gerry’s or Rooster Cruiser before?


If yes, did you leave on good terms?


Are you available for full-time work?


Are you available for part-time work?


Are you willing to work overtime as needed?


Do you have reliable transportation?


Employment History

Please list three previous jobs.

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Second Position

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