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Consumer Engagement Specialist

Lebanon, NH

Ideal Team Member

The Consumer Engagement Specialist is an expert in digital media platforms, and is responsible for ongoing customer engagement related to our brands’ channels: phone, website, social media, email, and any other emerging digital channels. The specialist will ensure that our brands deliver the best possible brand experience to each consumer with whom they interact. They enthusiastically support the marketing team with additional tasks and responsibilities as necessary.

Job Duties and Responsibilities

  • Monitor and respond to consumer engagements online and on the phone, primarily focusing on social media, blog, recipe reviews, calls, and sensitive emails, using appropriate brand voice(s).
  • Amplify positive comments, deescalate tense situations, and identify and carry out opportunities to surprise and delight brand ambassadors and enthusiastic new consumers.
  • Support Digital Marketing Manager with execution of digital campaigns; provide feedback to the marketing team and share relevant learnings with the rest of the customer engagement team.
  • Support development of weekly reports to summarize key stats relating to consumer communication efforts.
  • Work with the Digital Marketing Manager to understand upcoming and ongoing campaigns.
  • Share knowledge, experience, and enthusiasm for company mission to increase the overall knowledge, understanding, and performance of our brands online.
  • Additional tasks and responsibilities as necessary.

Key Skills and Qualifications

  • Associates degree or equivalent combination of training and experience
  • Demonstrated proficiency with social media platforms and trends (Facebook, Instagram, Twitter, Youtube, Pinterest, etc.).
  • Love and understanding of farming and food; ability to answer a wide range of product and detailed farming questions. Interest in learning a lot about a complex industry.
  • Creative problem solver with exceptional oral and written communication skills.
  • Ability to work some night, weekend, and holiday hours.
  • Tech savvy, comfortable with online platforms and smartphone apps.
  • High aptitude for consumer service.
  • Ability to give and receive feedback in a positive, constructive manner.
  • Genuine enthusiasm for all things Pete and Gerry’s.

Interested in Joining the Flock?

Fill our the info below and apply.

Personal Information

Are you 18 years or older?

Currently own or care for birds?

Have you ever been convicted of a felony? (Answering yes will not automatically disqualify you from employment)

Are you willing to submit to background screening?


High School




Other Training or School

Have you ever applied here before?

Have you worked for Pete and Gerry’s or Rooster Cruiser before?

If yes, did you leave on good terms?

Are you available for full-time work?

Are you available for part-time work?

Are you willing to work overtime as needed?

Do you have reliable transportation?

Employment History

Please list three previous jobs.

First Position

Second Position

Third Position

First Reference

Second Reference

Third Reference

Cover Letter